Returns & Exchanges Policy

RETURNS & REFUNDS

We strive to deliver you the best in quality and value, and we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we are happy to take back the product and issue you a refund.

  • Return Window: Our return window is 30 days from the date of delivery. If 30 days have passed since your purchase, unfortunately we can't offer you a refund.
  • Return Method: To return a product, please ship it back to us in its original condition and packaging. Used products, or products damaged by the customer will not be eligible for refund.
  • Return Label: We provide return labels for two types of returns:
  1. Defective Products: If the product you received is defective or damaged, please contact our customer support team at bigteam@bigdaddywatches.com within 30 days of delivery. We will send you a return label, and once we receive the defective product, we will issue you a full refund.
  2. Customer's Remorse or Exchange: If you simply changed your mind about the product, please email bigteam@bigdaddywatches.com within 30 days of delivery to request a Return Authorization Number (RA#) and instructions on how to ship the product back to us. Please note that we will deduct a $60 NZD restocking fee from your refund for customer remorse returns. The customer is responsible for the cost of shipping the product back to us.
  • Item Condition: Products can only be returned if they are still in their original condition and packaging.

Refund Process:

To assure your refund, please use a trackable mail service when shipping the product back to us. Upon receipt of the product, we will examine it to ensure it is in its original condition and packaging. If the product is in its original condition and packaging, we will issue a full refund to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.


Late or Missing Refunds:

Please understand that we issue refunds as soon as your refund request is approved, and the money leaves our account immediately. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.


Invalid Reasons:

We cannot honor returns for the following reasons:

  1. Buyer no longer wants the items: The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
  2. Buyer found items cheaper somewhere else: Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.

 

Need help?

We hope this updated refund policy provides you with the necessary information you were looking for. Please feel free to reach out to our customer support team at anytime if you have any further questions or concerns by: